Frequently Asked Questions
Popular Questions
-
Which payment methods are available?
We are still currently using Debit/Credit Card system that you will have to manually enter into our secure system we have yet to set up part payment with Klarna and Apple Pay.
-
Can I try out your products at the shop?
Unfortunately we are still in the progress of being a online shop but we hope to open a shop soon.
-
Can we collaborate?
If you are a social media content creator and want to collaborate on future marketing for our brand please email AromaEssence@Social.com
Orders & Shipping
-
Do you ship internationally?
Unfortunately we only ship in Ireland and the UK
-
Can I track my order?
We only give updates when the package leaves our warehouse, the main delivery services will most likely give you the updates.
-
How long will my order take to arrive?
Orders typically ships within 2-4 business days within the republic of Ireland and orders within the UK typically ship within 3-7 business days.
Exchanges & Returns
-
How can I exchange or return a product?
Emailing Aromaessence@help.ie will send u a postage label that you can send back to us. refunds will take up to 3-5 business days.
Materials & Care
-
Where do the materials come from?
Our products are nationally produced meaning its made in the republic of Ireland to support the local economy.